Help Center

Frequently Asked Questions

Our company-wide mission is double-sided. 

First, we strive to give back to the environment and protect what we all enjoy so much! That is why, with every purchase, we vow to give 5% back in the form of donation to Ocean Conservancy! 

Secondly, but importantly, we take pride in our product! All hats are handmade with master craftsmanship and are comprised of top quality materials!

At Havenshade, we pride ourselves on the craftsmanship behind each product we offer. To maximize the specialization of each creation, we launch our products in featured collections, usually seasonally. 

Currently, the Spotlight Collection, is our featured selection for the summer season.

To hear updates on our collection launch dates, expansions of the current collection, or simply on promotional deals, make sure to sign up for our newsletter.

Always remember, 

Attract the Spotlight, Safely :) 

Using a tape measure, measure your head about one-half inch above your eyebrows where your hat will rest. Be certain that the tape measure is straight, not twisted. Alternatively, you can use piece of string to measure your head, and then measure the length of the string with a ruler. If you are not certain about size, or are between sizes, buy the larger size. **57cm is the standard size, fitting most heads.

Use the chart below to determine your hat size based on the measurement you take.

Our support team is always happy to guide you at any step!

You can always reach us at

On the homepage there is a selection in the menu titles Order Lookup. Simply click that option and you should be rerouted to a page where you can enter your Order #.

A secondary option is to track it directly through the Shop App.

Our support team is always happy to guide you at any step!

You can always reach us at

Shipping is available worldwide with a few select exceptions. Shipping standard is express and all orders should arrive within 1-2 weeks. If you have placed an order but have not received your sun hat after 2 weeks, feel free to reach out to us at and we will get back to you immediately! 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

  • If a product was faulty upon a delivery - we offer 100% refund**.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email with the subject 'Returns' and include your order number, name and the reason for the return.
  • We will provide you with instructions where to send returned goods, upon first email contact to It is strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

**not absolute, has exceptions (such as items on sale)

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select your payment method for the goods - we will ship your package as soon as possible.

Our support team is always happy to guide you at any step!

You can always reach us at

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

  • The customs value is made up of:

the price paid for the goods, the insurance cost, and the shipping cost.